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by jkirwan | Feb 20, 2019 | It's Not Working
1. My Sensor Won’t Connect You can tell if you are connected to a sensor on the My Smart Sensors page. When your sensor is connected, it will display a small Bluetooth icon in the upper right hand corner. When the sensor is disconnected, the icon will disappear....
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by jkirwan | Feb 19, 2019 | It's Not Working
2. My Sensor’s Name and Profile Data Keep Disappearing If your sensor’s name & profile data keep disappearing, the likely cause is one of two things: You do not have internet access which is causing problems syncing the data. You accidentally...
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by jkirwan | Feb 18, 2019 | It's Not Working
3. Humidity and Temperature Icons Have Disappeared Is your sensor’s name displaying but not the humidity & temperature icons in the My Smart Sensors list? If so, this means your sensor has been un-linked. A sensor can currently only be linked to a single...
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by jkirwan | Feb 17, 2019 | It's Not Working
4. Why is my Sensor’s Data Missing? Sensor data in the CI Smart Sensor App may be missing for the following reasons: The device is currently not connected to the sensor. Once you enter back into Bluetooth range of the sensor, the data will upload to your device....
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by jkirwan | Feb 16, 2019 | It's Not Working
5. Linking a Sensor Has Failed If you are trying to link a new sensor to your account and its keeps failing, it is typically caused by one of the following reasons:A poor or dropped internet connection. Your device must be connected to the internet throughout the...
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by jkirwan | Feb 15, 2019 | It's Not Working
6. Something Went Wrong with the Calibration If for some reason you ran into an error during calibration, it is likely because of instability in humidity and/or temperature. Make sure of the following: Your calibration kit is properly sealed for all 24 hrs. Your...
