1. My Sensor Won’t Connect
You can tell if you are connected to a sensor on the My Smart Sensors page. When your sensor is connected, it will display a small Bluetooth icon in the upper right hand corner. When the sensor is disconnected, the icon will disappear. Our newer sensors don't always...
2. My Sensor’s Name and Profile Data Keep Disappearing
If your sensor's name & profile data keep disappearing, the likely cause is one of two things: You do not have internet access which is causing problems syncing the data. You accidentally completely closed the App before the data could be saved. Wait until you...
3. Humidity and Temperature Icons Have Disappeared
Is your sensor's name displaying but not the humidity & temperature icons in the My Smart Sensors list? If so, this means your sensor has been un-linked. A sensor can currently only be linked to a single user's account. Refer to "Using the CI Smart Sensor App...
4. Why is my Sensor’s Data Missing?
Sensor data in the CI Smart Sensor App may be missing for the following reasons: The device is currently not connected to the sensor. Once you enter back into Bluetooth range of the sensor, the data will upload to your device. If you do not have an internet...
5. Linking a Sensor Has Failed
If you are trying to link a new sensor to your account and its keeps failing, it is typically caused by one of the following reasons:A poor or dropped internet connection. Your device must be connected to the internet throughout the linking process. Afterwards you can...
6. Something Went Wrong with the Calibration
If for some reason you ran into an error during calibration, it is likely because of instability in humidity and/or temperature. Make sure of the following: Your calibration kit is properly sealed for all 24 hrs. Your Boveda pack is not hard and dried out. Your...
7. How do I Contact Support?
Contacting Support for the CISmart Sensor: The quickest way to contact support for the CI Smart Sensor is through the App. Simply go to the Profile tab and select Contact Us. You can now type in your question and we will respond as quickly as possible. You can also...
8. Background Service on Android 13
On previous Android versions, users may have noticed a service running in their notification tray. This allows the app to continually keep your valuables protected, even when the app is in the background. ScreenshotErica1 On Android 13, some phones have moved this...