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Smart Sensor App Support

Overview

 

Escalate Ticket

 

Canned Responses

Getting Started

How to install the Boveda App?

How to create an account?

How to log into the App?

How to link a sensor?

Is my phone compatible with the App?

Why do I need an account?

How to recover your password?

Does the Boveda app support tablets?

Using the App

How to use the graph pages?

How to change your notification settings?

Why am I not receiving notifications?

How to change between Fahrenheit and Celsius?

What do my alert states mean?

What are Impact Alerts and how do they work?

How do I calibrate my sensor?

What to do if calibration fails?

How do I make a purchase?

How do I setup a reorder profile?

Sensor Info

How accurate are the sensors?

Why is my data missing?

How do I change my battery?

How does my sensor work?

How does Bluetooth work?

My sensor won't connect?

How do I know if my sensor is working?

How many sensors does the App support?

How do I RMA my sensor?

How does blinking work?

Common Questions

Why do I need an account?

Why am I not receiving notifications?

How do I change between Fahrenheit and Celsius?

How to recover your password?

What do my alert states mean?

What are Impact Alerts and how do they work?

How do I RMA my sensor?

How is my Data stored?

iOS Specific Notes

When is my sensor connected to the App?

How do I download the App?

Do I need to leave the App open?

How do I install the App on an iPad?

What permissions do I need enabled?

Android Specific Notes

When is my sensor connected to the App?

Do I need to leave the App open?

How do I download the App?

Why is location permission required?

Why do you want battery optimizations off?

Remote Monitoring

How does remote monitoring work?

How do I view my data remotely?

How does the app work with multiple phones?

Why am I not receiving notifications?

Dec 5, 2019

  • Check that the phone has a reliable internet connection
  • Check that the butler’s notifications are enabled from the setting menu
  • Check that the sensor’s battery is not dead
  • Check that Bluetooth is enabled
  • iOS Specific: Check that from the iOS Settings app, under the Boveda app, notification permissions are enabled